Frequently Asked Questions (FAQ)

Have questions? We've got answers! Below are some of the most common inquiries we receive at Amo Luz.

🛍️ Orders

Q: How do I place an order?
A: Simply browse our products, select your size and quantity, and click "Add to Cart." Then proceed to checkout and follow the steps to complete your order securely.

Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we may be able to cancel or edit it. Please contact us as soon as possible with your order number.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders.

Q: How long does shipping take?
A: Orders are processed in 1–2 business days, and shipping typically takes 5–7 business days.

Q: Do you ship internationally?
A: Not at this time — we currently ship to U.S. addresses only.

🔁 Returns & Refunds

Q: What is your return policy?
A: We accept free returns within 30 days of delivery. Items must be unworn and unwashed.

Q: How long does it take to get a refund?
A: Refunds are processed within 10 business days once we receive and inspect your return.

👕 Products & Sizing

Q: What type of shirts do you use?
A: We use high-quality Gildan 5000 unisex T-shirts, made from 100% U.S. cotton with a classic fit.

Q: Do you have a size chart?
A: Yes! You can find our full Size Chart here.

💳 Payment

Q: What payment methods do you accept?
A: We currently accept PayPal, including options to pay with debit or credit cards at checkout.

📦 Tracking & Support

Q: How can I track my order?
A: Use our Track Order page and submit your order number and email address.

Q: How do I contact customer service?
A: Reach us any time via our contact form or email support@amoluz.com.

🛍️ Store Information

Store Name: Amo Luz
Address: 44732 Endicott Dr, Ashburn, VA 20147, USA
Email: support@amoluz.com
Contact Page: https://hanuga.store/contact/
Operating Hours: 8:00 AM – 6:00 PM, Monday to Friday
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